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orders and returns

 

Effective Date: October 1, 2025

At SHE DECIDES COLLECTION, every piece in our collection goes through a careful quality inspection before shipping. If you are not completely satisfied with your purchase, we will gladly accept returns of eligible items purchased at full price.

 

RETURN ELIGIBILITY

· Items may be returned within 30 days of delivery for a full refund or store credit, less original shipping fees.

· A prepaid return label will be provided only if items are defective or damaged upon receipt. In all other cases, return shipping is the customer’s responsibility.

· Final Sale: all discounted or promotional items are final sale and may not be returned.

· Earrings: for hygiene and safety reasons, earrings cannot be returned or exchanged.

 

RETURN REQUIREMENTS

· Items must be unused, unworn, unaltered, and in their original packaging.

· Returns that do not meet these conditions may be denied.

· We are not responsible for lost or untraceable return shipments — we recommend using a trackable method.

 

HOW TO START A RETURN OR EXCHANGE

To initiate a return or exchange, please contact us at Support@SheDecidesCollection.com with your full name, order number, and details of your request. For defective or damaged items, include a clear photo of the product.

 

 

 

REFUNDS

· Once your return is received and inspected, you will receive an email confirmation.

· Refunds are typically processed within 7–10 business days to the original payment method.

· Please allow 1–2 billing cycles for the refund to appear on your statement, depending on your bank or card provider.

 

EXCHANGES

· Exchanges are processed within 2 business days after we receive your return, subject to availability.

· If the requested item is out of stock, you may choose a refund or store credit.

 

QUESTIONS OR ASSISTANCE

If you have questions about your jewelry or need help with your order, please email us at Support@SheDecidesCollection.com with your name, order number, and (if applicable) a photo of the item, thank you!